Refund Policy

Our 14-Day Money-Back Guarantee

Every charge for a TMCP or WUCP license — your initial purchase and every auto-renewal — is covered by the same rule: request a refund within 14 days of that charge and you get a full refund to your original payment method. There's no distinction between an initial purchase and a renewal here, and no partial or prorated refunds — it's the full charge, or nothing, based purely on whether you're still inside the 14-day window for that specific charge.

Out of courtesy, we'll ask why you're requesting a refund — we use this to improve the product and our support. Telling us is required to submit the request, but it's never a basis to deny one: a refund request made within the 14-day window is approved regardless of the reason given.

Refunds are not available once the 14-day window for a given charge has passed. TMCP and WUCP licenses renew automatically at the end of each term, at the same length and rate — unless we modify such renewal terms, lengths, and/or rates, which we retain the right to do — until canceled. Each renewal charge gets its own, independent 14-day window.

If a refund is approved for your initial purchase, your license is deactivated. If it's approved for a renewal charge, only that renewal's extension is reversed and your license reverts to expiring at the end of your previously paid period — a license you'd already been using under an earlier, non-refunded charge is unaffected.

Effect of a Refund

By requesting and accepting a refund, you agree to immediately stop using the software and uninstall it from any machine on which it was installed. A refund voids the license for the period refunded.

Canceling vs. Refunding

Cancelling and requesting a refund are two separate actions. Canceling your subscription stops future renewals but is not itself a refund request — your license remains valid through the end of the period you already paid for. Refunds are allowed and granted only in accordance with the terms set forth herein.

How Billing & Refunds Are Processed

Payments for Integrion Consulting products are processed by Stripe, acting as our reseller of record, who handles billing, receipts, and — where a refund is approved — the actual return of funds to your original payment method.

Requesting a Refund

The fastest way is self-serve: visit Manage Subscription, enter the email you purchased with, and use the "Cancel & request refund" option — if your charge is within the 14-day window, your refund is processed immediately, no waiting on a reply. If you'd rather not use that page, email support@integrionconsulting.com with your order confirmation or license key and a brief reason for the request, and we'll process it manually.